If a disconnect occurred during a tournament and it is a poker site’s fault and the compensation amount is 1 buy-in or less, the tournament is excluded from the insurance calculation. If the compensation is over 1 buy-in, the tournament is included in the calculation.
HS has the right to exclude any tournament with a disconnect regardless of its cause and the tournament results from the insurance.
If your account is frozen, you are obligated to report it to firstname.lastname@example.org
- If the account is blocked permanently due to the poker site terms of service violation, the player’s personal funds are used to make the necessary payouts.
- If the issue is not resolved by a poker site, transactions may be conducted when the account is unblocked, but no later than two months since the necessary transfer’s day.