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Disconnects, Account freezing

Last update: 19.06.2020

If a disconnect occurred during a tournament and it is a poker site’s fault and the compensation amount is 1 buy-in or less, the tournament is excluded from the insurance calculation. If the compensation is over 1 buy-in, the tournament is included in the calculation.

HS has the right to exclude any tournament with a disconnect regardless of its cause and the tournament results from the insurance.

If your account is frozen, you are obligated to report it to support@hyperschool.ru

  • If the account is blocked permanently due to the poker site terms of service violation, the player’s personal funds are used to make the necessary payouts.
  • If the issue is not resolved by a poker site, transactions may be conducted when the account is unblocked, but no later than two months since the necessary transfer’s day.

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