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What should I do if a disconnect happened to me?

Last update: 29.05.2020

If you were disconnected while playing a tournament and it's not your fault, contact poker room support and request a refund. If a poker room will approve your request, such tournament will be excluded from the split. If a poker room will deny your request, the tournament will be counted according to the tracking data. 

To exclude the tournament, please send us the email with tournament numbers and the screenshot of the email from the poker room, which confirms you've received a refund. 

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